At YES! Language Academy, we are dedicated to safeguarding your privacy and ensuring that your personal information is handled responsibly. This privacy policy outlines how we collect, use, and protect your personal data.
1. Information Collection
We collect personal information in the following ways:
- Directly from you: When you contact us via WhatsApp or email or phone or take Level Tests
- Automatically: When you visit our website, we may collect information about your visit, including your IP address, browser type, and access times.
- From third parties: In some cases, we may receive information about you from other sources, such as partner institutions.
2. Types of Information Collected
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and mailing address.
- Demographic Information: Age, gender, nationality, and language preferences.
- Educational Information: Academic history, grades, and course preferences.
- Financial Information: Payment details for course fees and other transactions.
- Usage Information: Information about how you use our website and services.
3. Use of Information
We use your personal information to:
- Provide Services: Register you for courses, process payments, and provide customer support.
- Improve Our Services: Analyze usage data to improve our courses and website.
- Communication: Send you information about your courses, updates, and promotional materials.
- Compliance: Comply with legal obligations and protect our legal rights.
4. Data Sharing and Disclosure
We may share your personal information with:
- Service Providers: Third-party vendors who provide services on our behalf, such as payment processing and IT support.
- Partner Institutions: Educational institutions and organizations we collaborate with.
- Legal Requirements: Authorities when required by law or to protect our rights and safety.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, firewalls, and secure server environments.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes. When your information is no longer needed, we will securely delete or anonymize it.
7. Your Rights
You have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request corrections to your personal information.
- Deletion: Request the deletion of your personal information.
- Objection: Object to the processing of your personal information.
- Restriction: Request the restriction of processing your personal information.
- Portability: Request the transfer of your personal information to another organization.
To exercise these rights, please contact us at yeslanguage22@gmail.com.
8. Cookies
We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files stored on your device. You can control cookies through your browser settings.
9. Changes to This Privacy Policy
We may update this privacy policy from time to time. We will notify you of any significant changes by posting the updated policy on our website and updating the effective date.
10. Contact Us
If you have any questions or concerns about this privacy policy or our data practices, please contact us at:
YES! Language Academy
Email: yeslanguage22@gmail.com
WhatsApp: +6017-490-9589